Shipping Policy
Free Canadian Shipping
At Softloomy, we're proud to offer free shipping on all orders to Continental Canada. We process and ship orders Monday through Friday, ensuring your cozy hoodies and longsleeves reach you as quickly as possible.
Shipping Highlights:
- No minimum order required for free shipping
- Ships from Winnipeg, Manitoba
- Free delivery to all Continental Canada
- Delivery via Canada Post or FedEx
- Standard delivery time: 3-7 business days
- Order processing: 1-2 business days
Shipping Methods and Timeframes
| Shipping Method |
Estimated Delivery Time |
Cost |
| Standard Shipping |
3-7 business days |
FREE |
| Express Shipping |
2-3 business days |
$15.00 |
| Next Day Delivery |
1 business day |
$25.00 |
Order Tracking
Every order is carefully monitored throughout its journey. Once your order is processed and shipped, you'll receive:
- An order confirmation email
- A shipping confirmation email with your tracking number
- Regular updates about your package's status
You can track your package using the tracking number provided in your shipping confirmation email through our carrier's website.
Shipping Areas
We currently ship to all provinces and territories in Canada:
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Nova Scotia
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Northwest Territories
- Nunavut
- Yukon
International Shipping
At this time, we exclusively serve the Canadian market. We're working on expanding our shipping capabilities to bring our comfortable hoodies and longsleeves to customers worldwide.
Shipping Restrictions
Please note the following shipping restrictions:
- We cannot ship to P.O. boxes
- Some remote locations may require additional delivery time
- Additional fees may apply for remote areas
- Signature may be required for orders over $200
Order Processing
Our standard order processing timeline:
- Orders are processed Monday through Friday, excluding holidays
- Orders placed before 2 PM CST are typically processed the same day
- Orders placed after 2 PM CST are processed the next business day
- Processing time may increase during peak seasons or promotional periods
Contact Us
If you have any questions about our shipping policy or need assistance tracking your order, please don't hesitate to contact us:
- Email: ask@softloomy.com
- Phone: +1 (204) 986-7263
- Address: 749 Somerset Ave, Winnipeg, MB R3T 1E3, Canada