Service Policy

1. Service Overview

At Softloomy, we are committed to providing exceptional service for all your hoodie and longsleeve needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@softloomy.com
• Phone: +1 (204) 986-7263
• Address: 749 Somerset Ave, Winnipeg, MB R3T 1E3, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM CST
• Saturday: 10:00 AM - 4:00 PM CST
• Sunday: Closed

3. Garment Repair Services

3.1 Available Services

• Zipper replacement and repair
• Seam reinforcement
• Hood adjustment and repair
• Drawstring replacement
• Pocket repair
• Fabric patching
• Cuff and hem repair

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-10 business days
• Custom alterations: 10-14 business days

4. Warranty Services

4.1 Standard Warranty

All new garments purchased from Softloomy come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free repair of manufacturing defects
• One-time free zipper replacement within warranty period

4.2 Extended Warranty

Optional extended warranty services include:

• 12-month extended protection
• Priority repair service
• Two additional zipper replacements
• 50% discount on future repairs

5. Custom Services

5.1 Customization Options

• Custom embroidery
• Size adjustments
• Custom color dyeing
• Patch application
• Special requests consultation

5.2 Additional Services

• Style consultation
• Measurement services
• Bulk order management
• Corporate customization

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: $25
• Custom project consultation: $45

6.2 Repair Costs

• Minor repairs: $20-35
• Major repairs: $45-95
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product model and size
• Purchase date and location
• Detailed description of issues
• Photos of damaged areas
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine materials

10. Updates to Service Policy

Softloomy reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.