Returns Policy

Return Window

Our return policy allows for returns within 30 days from the delivery date. After this period, we cannot offer refunds or exchanges.

Return Eligibility

• Eligible Items:
  • Unworn items in original condition
  • Items with original tags attached
  • Items in original packaging
• Non-Eligible Items:
  • Personalized or custom-made items
  • Items marked as final sale
  • Items showing signs of wear or washing
  • Items without original tags or packaging

Return Process

1. 1. Contact our customer service team at ask@softloomy.com to initiate your return
2. 2. Receive a Return Authorization (RA) number and return shipping instructions
3. 3. Package your item(s) securely with all original tags and packaging
4. 4. Include your RA number and original order information
5. 5. Ship the package to our returns address:

   Softloomy Returns Department
   749 Somerset Ave
   Winnipeg, MB R3T 1E3
   Canada

Refund Process

• Inspection: Upon receiving your return, our team will inspect the items within 2-3 business days.
• Approval: You will receive an email notification about your refund approval status.
• Processing Time: Approved refunds are processed within 5-7 business days.
• Refund Method: Refunds are issued to the original payment method used for purchase.

Shipping Costs

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer
• For defective items, Softloomy will cover return shipping costs

Exchanges

For size or color exchanges, please follow our return process and place a new order for the desired item. This ensures your preferred item remains in stock during the return process.

Damaged or Defective Items

• Report damaged or defective items within 48 hours of delivery
• Contact our customer service team at ask@softloomy.com
• Include photos of the damage or defect with your report
• Softloomy will cover return shipping for damaged or defective items

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@softloomy.com
• Phone: +1 (204) 986-7263
• Address: 749 Somerset Ave, Winnipeg, MB R3T 1E3, Canada