Payment Policy

Secure Payment Methods

At Softloomy, we prioritize the security of your transactions. We accept the following payment methods for your convenience:

• PayPal

  When choosing PayPal as your payment method, you will be redirected to the secure PayPal payment page. You can complete your purchase by:

  • Logging in with your PayPal account credentials
  • Using the "Pay with Debit/Credit Card" option without creating a PayPal account

  Note: Your order will be shipped to the address registered with your PayPal account. Please ensure it is up to date.

• Credit/Debit Cards

  We accept all major credit and debit cards:

  • Visa
  • Mastercard
  • American Express

Transaction Security

Your security is our priority. All transactions are processed through secure payment gateways with:

• SSL encryption for data protection
• PCI DSS compliance
• Fraud detection systems
• Secure payment processing servers

Order Processing

After completing your payment:

1. You will receive an immediate order confirmation email
2. Your payment will be processed within 24 hours
3. Once verified, your order will enter our fulfillment system
4. A shipping confirmation email with tracking details will be sent

Currency and Pricing

All prices are listed in Canadian Dollars (CAD). For international customers, currency conversion rates are provided by your payment provider at the time of purchase.

Payment Issues

If you experience any payment-related issues, please contact our customer service team:

• Email: ask@softloomy.com
• Phone: +1 (204) 986-7263
• Address: 749 Somerset Ave, Winnipeg, MB R3T 1E3, Canada

Billing Verification

For your security, we may occasionally require additional verification for certain transactions. This may include:

• Verification of billing address
• Confirmation of card security code
• Additional identity verification

Payment Authorization

When placing an order:

• Your payment method will be authorized for the full amount
• Funds are only captured once your order ships
• Pre-authorization holds typically clear within 3-5 business days