Softloomy

Visit Us

749 Somerset Ave
Winnipeg, MB R3T 1E3
Canada

Store Hours:
Monday - Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 11:00 AM - 5:00 PM

Call Us

Phone: +1 (204) 986-7263

Customer Service Hours:
Monday - Friday: 9:00 AM - 9:00 PM
Saturday - Sunday: 10:00 AM - 6:00 PM

For urgent inquiries outside business hours, please email us.

Email Us

Email: ask@softloomy.com

Response Time:
We aim to respond to all emails within 24 hours during business days.

For order-specific inquiries, please include your order number in the subject line.

Send Us a Message

Frequently Asked Questions

We offer standard shipping (5-7 business days) and express shipping (2-3 business days) across Canada. Shipping times may vary for remote locations.

We accept returns within 30 days of purchase. Items must be unworn with original tags attached. Please visit our Returns Policy page for detailed information.

Yes, we offer free size exchanges within Canada. Contact our customer service team to initiate an exchange.